Alion Service FAQ
Q1: What is Alion Service? Alion Service is a professional cleaning company offering comprehensive cleaning solutions for residential, commercial, and industrial properties.
Q2: What types of cleaning services do you provide? We provide a wide range of cleaning services, including:
- Residential Cleaning
- Commercial Cleaning
- Industrial Cleaning
- Deep Cleaning
- Carpet and Upholstery Cleaning
- Window Cleaning
- Post-Construction Cleaning
- Move-In/Move-Out Cleaning
- Housekeeping
- Maids
Q3: How do I book a cleaning service? You can book a cleaning service by visiting our website and using the online booking form, calling our customer service number, or emailing us. Our team will assist you in scheduling an appointment at your convenience.
Q4: What are your service hours? Our service hours are Monday through Saturday, from 8:00 AM to 6:00 PM. We also offer flexible scheduling for special requests and emergencies.
Q5: Are your cleaning products safe and eco-friendly? Yes, we prioritize the use of safe and eco-friendly cleaning products. Our cleaning solutions are non-toxic and environmentally friendly, ensuring a safe environment for your family, pets, and employees.
Q6: Do I need to provide any cleaning supplies or equipment? No, our cleaning team comes fully equipped with all necessary cleaning supplies and equipment. However, if you have specific products you prefer us to use, please let us know in advance.
Q7: Are your cleaners insured and bonded? Yes, all our cleaners are fully insured and bonded. We conduct thorough background checks and provide regular training to ensure the highest standards of service and safety.
Q8: What if I’m not satisfied with the cleaning service? Customer satisfaction is our top priority. If you’re not satisfied with our service, please contact us within 24 hours, and we will address your concerns and arrange a re-clean at no additional cost.
Q9: How can I pay for the cleaning service? We accept various payment methods, including credit/debit cards, bank transfers, and online payments. Payment is typically processed after the completion of the service.
Q10: Do you offer recurring cleaning services? Yes, we offer recurring cleaning services on a weekly, bi-weekly, or monthly basis. You can choose a schedule that best fits your needs, and we will ensure consistent and reliable cleaning.
Q11: Can I reschedule or cancel a cleaning appointment? Yes, you can reschedule or cancel an appointment by contacting us at least 24 hours in advance. Cancellations or rescheduling within 24 hours of the appointment may incur a fee.
Q12: Do you offer special cleaning services for events or parties? Yes, we offer special event cleaning services for before, during, and after events or parties. Contact us to discuss your specific requirements and we’ll tailor a service package for you.
Q13: Are there any discounts or promotions available? We offer various discounts and promotions throughout the year. Please check our website or contact our customer service team to learn about current offers.
Q14: How can I provide feedback about your service? We value your feedback and encourage you to share your experiences with us. You can provide feedback through our website, email, or by calling our customer service. Your input helps us improve our services.
If you have any other questions or need further assistance, please contact our customer support team or visit our website for more information.
